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Return & Refund

Ready to wear shoe & made to order shoe

Return and exchange policy

Sculpere shoes are handmade. We ensure, you receive an near perfect product. However, if you are not satisfied for the reasons listed below, we have an exchange policy.

Terms of exchange:

You must email or sign in to your sculpere account with in 2 days of receiving the product.
To be eligible for an exchange, the product must be unused and in the same condition that you received it. It must also be in the original packaging.

We only replace products if –

1. You have a size issue.

2. If the product has, a manufacturing defect or if the product is damaged while being
Shipped to you.

Please take extra care while trying your shoes to ensure the leather soles are not damaged. We request you to try them with the socks on carpet.

Return pick up charges in case of size exchange and refund

No additional charges for return against refund and exchange on orders for 1st time return or refund. Second time return & refund will not be accepted, or no claim would be approved.

No question asked for size exchange and quality returns for 1st time. Customer can simply apply for this with in 48 hours of time frame post delivery via call, email, what’s app.

2nd time request for refund or exchange : if customer is keep on requesting for return or exchange 2nd time after fulfilling first exchange request. Same will be rejected without any notice. As per the standard policy, 2nd time exchange and refund request will be not accepted.

How to exchange your product:

You should email us the photos of the shoes including the soles, and reason for exchange on contact@thesculpere.Com.

Our product team will check and verify the product and the problem. We will respond with in 24 to 48 hrs with exchange approval/rejection.

If your request is approved for return. Then our team will organise the pick-up with in 24 hrs. Or customer can choose their own way to return the product in our warehouse.

Once your return is received and checked, we will send you an email to
Notify that we have received your returned product.

We will also notify you that, the final approval or rejection of your exchange
Depending on the condition of the shoe if it is in line with the photos initially
Sent by on email.

If approved, we will initiate the shipping of the replacement product. If rejected, we will re-ship the same product to you.

Online readily available products like cufflinks, pocket square, tie, wallets, belts cannot be exchanged or returned. Returns and exchange are possible only if you receive faulty or different product from selection. Customer has to inform this by writing at contact@thesculpere.Com or calling us within 48 hours of delivery.

 

  • How can I return or request a refund for a garment that has quality or fabrication issue?

    If there is any issue related to quality or fabrication of our products then customer has to inform this by writing at contact@thesculpere.com or calling us within 48 hours of delivery (080-40926977), What’s app us +91-9513415362. However, Sculpere reserves the rights to reject any refund and exchange. Please read *Terms & Conditions for more information.

Return and exchange policy for end of year sale or any other sale days.

During the end of year sale days brand do not accept any exchange, return or request for refund. As the product are on maximum discount hence we encourage our customer's to read term and conditions.

Possibility of return against refund - If wrong product receive - During our sale days, if you receive wrong (Wrong size / Wrong design) product or faulty product. Please whats app us at +91 - 7406563230 or Call us 080 - 40926977 , Write us contact@thesculpere.com We will look at the situation and help you. Other conditions shall not be accepted for any refund and return.