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To start the return process for your order, please enter your email address or phone number and the order number below.

How do I return?

  • Enter your order number and email address in the fields above and click Start
  • Follow the instructions and select the items you want to return
  • You will get a confirmation email with the shipping guidelines once the return request is approved
  • Customer can always call, email, whatsapp for any query related to retunr and exchange. Email us @ contact@thesculpere.com, Call: 080 4092 6977, Whatsapp: +91 9513415362
  • We are available 24x7 365 days on whatsapp customer service. Monday to Friday 10AM - 6PM.

 

What items are returnable?

You can return your items within 2 days of receipt of your shipment. As they are handmade and high quality. Therefore we dont support longer duration for return or exchange.

  • They must be in original condition with packaging. Sculpere shoes are handmade, we expect utmost care while trying for size, fit and quality. Please use mattress or any extra surface to keep the sole safe. We will not except the return, if the sole has scretch marks.
  • For clothing, unwashed and unworn
  • In the original packaging

Free gifts or promotional items are not returnable!

Are there any charges for return?

  • There are no charges for 1st return for order.
  • But if the return is 2nd time for the same order for size and fit. Flat 350/- will be charged.
  • Original shipping charges are non-refundable
  • You are responsible for the charges of the return shipping.

 

How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 working days.
  • For cod order, customer should provide bank account details / Upi details via email. COD refunds will be processed with in 15 working days.
  • For prepaid order, system will automatically refund with in 10 working days.