Shipping, Delivery, COD & Prepaid Orders Policy

SHIPPING & DELIVERY

1 – Shipping

During discount or offer period all the shipping over the value of INR 999 will be free of cost. COD orders will be shipped within 48 Hours and total delivery timeframe is between working 7 to 9 days.

Prepaid will be shipped within 24 hours and total delivery timeframe is between working 5 to 7 days.

2 – Cash on delivery (COD) T&C

If COD fails or refused by any user for any reason, this action will result in permanent blocking of user’s account for future shopping from our website or retail store.

If user wishes to shop again then he/she must pay INR 450 for unblocking his/her account for shopping.

3 – Cancellation of prepaid orders

If user wishes to cancel prepaid orders. User can login to his account or contact us by Email or WhatsApp within 12 Hours of purchase. Then there will be no monetary penalty.

If user fails to inform within stated timeframe, then there will be a flat INR 450 deduction again his invoice for shipping cancellation and balance amount will be refunded within 7 to 10 working days.

4 – Return to Origin (RTO) charges in case of Size Exchange and Refund

Customer will be charged flat INR 350 for the same.

Or

Customer can choose to ship the received product by themselves via local courier with all the right packaging of the original product. Customer will be responsible for the delivery from his end for all the damage to the product. If product received is damaged in any way, then they will be charged for the same as per the cost of original product. Hence no exchange or refund will be processed from company’s end.

 

5 – Refund Timelines

Prepaid orders – 7 to 10 working days in your preferred banking or cashfree payment services.

COD orders – 15 to 18 working days in your preferred banking or cashfree payment services.

If user payment is deducted from his account and order is still not placed, then payment will be refunded by the company to your account within 7 to 8 working days (if received by us)

 

6 – If product found faulty or damaged upon receival

Users need to submit the proof by mailing us the photo of the same. Company will take all responsibility to ship you the product again and user will not be charged for the delivery or RTO.

 

Shipping in India – Shipping is free in India.

Made to Order Shoes (MTO Services – Bespoke shoes (MTO) takes 20 to 25 days time frame from the date of order. We use standard delivery method in India.

Sculpere offers free shipping in India (Check your pin codes at checkout cart for serviceability). However we charge INR 350/- flat for exchange on size or return/cancellation.

Login into your account and change your shipping address but once an order has shipped, we will not be able to reroute it to another address.

Login into your account and check your order detail or status. If your order has been processed then you will
receive a mail from Sculpere and SMS containing tracking detail from delivery partner.

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