Ready to Wear Shoe & Made to Order Shoe
Return and Exchange policy
Sculpere shoes are handmade. We ensure, you receive an near perfect product. However, if you are not satisfied for the reasons listed below, we have an exchange policy.
Terms of exchange:
You must email or sign in to your Sculpere account with in 2 days of receiving the product.
To be eligible for an exchange, the product must be unused and in the same condition that you received it. It must also be in the original packaging.
We only replace products if –
1. you have a size issue.
2. if the product has, a manufacturing defect or if the product is damaged while being
shipped to you.
Please take extra care while trying your shoes to ensure the leather soles are not damaged. We request you to try them with the socks on carpet.
How to exchange your product:
You should email us the photos of the shoes including the soles, and reason for exchange on email@example.com.
Our product team will check and verify the product and the problem. We will respond with in 24 to 48 hrs with exchange approval/Rejection.
If your request is approved for return. Then our team will organise the pick-up with in 24 hrs. Or customer can choose their own way to return the product in our warehouse. RTO and return shipping charges are flat INR 350/- These charges has to be settled in advance.
Once your return is received and checked, we will send you an email to
notify that we have received your returned product.
We will also notify you that, the final approval or rejection of your exchange
depending on the condition of the shoe if it is in line with the photos initially
sent by on email.
If approved, we will initiate the shipping of the replacement product. If rejected, we will re-ship the same product to you.
Online readily available products like cufflinks, pocket square, tie, wallets, belts cannot be exchanged or returned. Returns and exchange are possible only if you receive faulty or different product from selection. Customer has to inform this by writing at firstname.lastname@example.org or calling us within 48 hours of delivery.
If there is any issue related to quality or fabrication of our products then customer has to inform this by writing at email@example.com or calling us within 48 hours of delivery. However, Sculpere reserves the rights to reject any refund and exchange. Please read *Terms & Conditions for more information.